Privacy Policy
This Privacy Policy explains how Mekaawy ("Mekaawy", "we", "us", or "our") may collect, use, store, and protect information when you use our websites, WhatsApp integrations, AI-powered automation services, and related products.
1. Information We May Process
Depending on the service you use, we may process:
- Contact information such as name, phone number, email address, and business details.
- Messages and other content that you voluntarily send through WhatsApp or connected channels.
- Information required to provide automation features, such as appointment, order, inquiry, or customer-service details.
- Technical information such as IP address, browser/device information, timestamps, and service logs.
2. WhatsApp and Meta
When our services are connected to WhatsApp, messages and related account information may be processed through Meta's WhatsApp Business Platform. We use information received through WhatsApp only as necessary to provide, maintain, secure, and improve the requested service and automation.
WhatsApp and Meta may process information under their own terms and privacy policies. Users should also review Meta's applicable privacy documentation.
3. AI Processing
Some Mekaawy features use artificial intelligence to understand messages, retrieve relevant business information, generate responses, classify requests, or perform automated tasks. Information needed for these functions may be sent to the AI provider configured for the service.
We do not intentionally request sensitive personal information for AI processing. Users should avoid sending passwords, payment card numbers, government identification numbers, or other highly sensitive information unless it is specifically required by a service and appropriate safeguards are in place.
4. Automation and Third-Party Services
Our automations may connect WhatsApp with services such as workflow automation platforms, databases, spreadsheets, calendars, CRM systems, hosting providers, and AI services. Data is shared with a third party only when reasonably necessary to provide the configured functionality.
5. How We Use Information
- To provide and operate requested services.
- To answer customer inquiries and support requests.
- To execute automated workflows and business processes.
- To maintain security, prevent abuse, and troubleshoot technical issues.
- To comply with applicable legal obligations.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide the requested service, resolve disputes, maintain security, or comply with legal obligations. Specific retention periods may vary by the configuration of a customer's automation and the third-party services used.
7. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.
8. Sharing and Disclosure
We do not sell personal information. Information may be disclosed to service providers that help us operate the requested integrations, when required by law, or when necessary to protect our rights, users, or the security of our services.
9. Your Choices and Requests
Depending on applicable law, you may have rights to request access, correction, deletion, or other actions concerning your personal information. Requests can be made through our website or the support channel provided with your Mekaawy service.
10. Children's Privacy
Our services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children for the purpose of providing these services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.
12. Contact
For privacy questions or requests, please contact Mekaawy through the contact/support channel provided on our website: https://mekaawy.cdf